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Connection, Safety and Dignity when it matters most

After fleeing violence, safety and connection are critical. Being able to provide phone access and practical support helped our clients stay connected to services, loved ones, and emergency services, giving them a greater sense of security during an incredibly vulnerable time. – Case Manager, Domestic Family Violence Centre

Tell us how and to whom you distributed the goods in your community

The Optus SIM cards were distributed to women and individuals accessing our domestic violence support programs who did not have a phone or a safe phone. These clients are located in the top end of the NT and Katherine, providing a further resource to women outside of Darwin. Having a SIM card meant recipients could call 000 if unsafe, as we also provided a phone if needed with the SIM. Being able to call a safe person or emergency service can be the difference between life or death, and also supported recipients to connect with friends, family and necessary services. The adult fiction books and hand creams were provided to residents staying in our safe houses. These items were made available in communal areas and welcome packs, offering moments of comfort, distraction, and self-care during what is often an overwhelming and stressful period. The Chux Multiwipes were used across our safe house accommodations to support daily cleaning and hygiene, helping families maintain clean, healthy and dignified living environments while in crisis housing.

Tell us how these goods helped your community, program or organisation

These donations supported both the practical and emotional needs of the people we work with. Access to mobile connectivity through the SIM cards reduced isolation and strengthened engagement with our services, which is critical for safety planning and recovery. The books and hand creams provided small but meaningful moments of calm and dignity, reminding residents that they are worthy of care and comfort. The cleaning supplies helped our organisation maintain safe, hygienic spaces, easing pressure on limited operational resources. We are deeply grateful to our donation partners for their thoughtful generosity. Each item contributed to restoring a sense of connection, normalcy, and support for individuals during an incredibly challenging time.
This donation provided support to women who are rebuilding their lives from crisis and displacement. The impact was both immediate and lasting, helping people stay connected, feel cared for, and live with dignity while they work toward safety and stability. We sincerely appreciate this support from Optus and the compassion behind it.

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